iPhone News - The Power of One Percent On The Internet news - Mon Aug 09, 2010 8:30 am Post subject: The Power of One Percent On The Internet
The antenna controversy of the iPhone 4 is a teachable moment for businesses. It demonstrated how a small number of complaints can build a perception of failure through the power of the internet. The iPhone 4 controversy also demonstrated how successful companies can become arrogant and forget that their success comes from their customers.