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脚步p



Age: 29
Joined: 17 Oct 2012
Posts: 10

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PostPosted: Wed Oct 17, 2012 5:29 pm  Post subject:  什么时候派 Reply with quoteBottom of PageBack to top


我理解做客服的不容易,网博以来接触了不少客服人员.今天想在这里你们说说一些心里话:

1、不要总是套话太多,什么请稍等,请耐心等候的话要少说,尤其是客户问什么时候派彩之类需要准确答复问题的时候。
2、不能确定答案的问题不要随便回答,出尔反尔,比如问某个活动的奖励措施、参加条件等。
3、看清楚客户的问题,不要重复问客户一些弱智的问题。比如反复问客户是不是确定存款了,你要知道客户没存是不会来骗你说存了的,要多找自己问题。

大家做份工作都不容易,但既然做了就尽量站在客户的角度来解决问题,不愧客服人员这一称号。 http://www.amyule.net/

玩家:客套话是基本要求,客服说话含糊就是怕玩家抓到把柄做证据,所以问什么都是答非所问。



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wts30286




Joined: 06 Nov 2012
Posts: 45130

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PostPosted: Wed Nov 07, 2012 1:49 am  Post subject:  (No subject) Reply with quoteBottom of PageBack to top

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django




Joined: 28 Dec 2013
Posts: 71

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PostPosted: Sat Jan 04, 2014 4:25 am  Post subject:  (No subject) Reply with quoteBottom of PageBack to top

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