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news
Joined: 23 Apr 2007
Posts: 126360
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The antenna controversy of the iPhone 4 is a teachable moment for businesses. It demonstrated how a small number of complaints can build a perception of failure through the power of the internet. The iPhone 4 controversy also demonstrated how successful companies can become arrogant and forget that their success comes from their customers.
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wts30286
Joined: 06 Nov 2012
Posts: 45130
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